← Back to Home

Privacy Policy

Last updated: April 2026

This Privacy Policy discloses the privacy practices for www.aicollectionsgroup.com and applies solely to information collected through this website (“Site”) and the debt collection and recovery services provided by AI Collections Group, LLC (“AI Collections Group,” “we,” “our,” or “us”). We reserve the right to change this Privacy Policy from time to time. The Privacy Policy is subject to and incorporates by reference our Terms of Use, including its limitation on liability. Your use of our Site and provision of Personal Information online constitutes acceptance and understanding of this Policy as in effect at the time of your submission.

Scope. AI Collections Group primarily services commercial accounts (business-to-business debt). Where we handle information about an individual consumer, including a personal guarantor of a commercial obligation, we treat that information in accordance with the Fair Debt Collection Practices Act (“FDCPA”), the Gramm-Leach-Bliley Act (“GLBA”), applicable state consumer protection laws, and this Privacy Policy.

Mini-Miranda Notice

This is a communication from a debt collector. Any information obtained in connection with the collection of a debt will be used for that purpose. When contacting a consumer about a specific account, we will identify ourselves as debt collectors and provide the disclosures required by federal and state law.

Types of Personal Information We Collect

We do not collect Personal Information from visitors to our Site unless you voluntarily decide to transmit it to us through one of the Site features, provided email addresses, or as part of an inquiry, consultation request, or client portal registration.

Certain features of our Site may require you to create an account. When you create an account with us, we may collect your name, email address, company, contact information, a username and password that you will use to access your account, and other information. In addition, to submit a question or comment, you may be required to submit your name and email address, and we may also ask you for other optional information, such as your business’s website address.

We also collect the following types of information (Personal or otherwise) through the Site and in connection with the Services:

  • Information provided on a consultation request, portal registration, or client intake;
  • Information to verify an authorized client representative’s identity (e.g., corporate email, credentials, authorization letter, etc.);
  • Information about your visits to and use of this Site or our client portal to help us maintain the appropriate features, functionality, and user experience;
  • Client portfolio files, including placement data, Merchant Cash Advance agreements, factoring agreements, UCC filings, bank statements, contracts, and payment history uploaded by our clients or obtained on their behalf;
  • Debtor account information, including names, addresses, phone numbers, email addresses, business ownership records, personal guarantor information, and financial records associated with accounts placed for collection;
  • Personal Information contained in government filings, public records, or legal agreements (e.g., corporate formation documents, business licenses, lease or loan agreements, business tax returns, secretary of state filings, and judgment records);
  • Call recordings, voicemails, emails, and text messages exchanged in the course of permitted collection activity;
  • Any other Personal Information you submit or upload through our Site, our client portal, or to one of our email addresses, including information you post in a comment, form, or testimonial;
  • The website from which you came to our Site and your IP address, browser type, and other information related to the device from which you accessed the Site;
  • Your or your business’s geolocation, through various tools that use the IP address of your device to detect a user’s location;
  • Information collected through skip-trace vendors, credit header data, court records, state UCC filings, corporate registries, and other data that we receive from public records, information services, or third parties.

What We Do with the Personal Information Collected

We will use the information you provide to us to respond to your inquiries, provide the Services, evaluate client placements, and to provide you with information relating to our company or services that we believe you may find of interest. We may also use that information to communicate with you by calls, text messages, ringless voicemail technology, mail, email, and voicemail messages as necessary to service your account, service a client’s account, or lawfully collect a debt. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose Personal Information to third parties for the following purposes:

  • In response to a subpoena or other legal process by a governmental entity or third party, or if otherwise required by law;
  • To protect or enforce our rights or property;
  • In the event of the sale or dissolution (bankruptcy) of all of our assets, in which case you will be notified by a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information;
  • To third parties involved in the process of providing services to us or you or performing functions on our behalf, such as contractors, customer service providers, dialer platforms, payment processors, skip-trace vendors, credit bureaus, process servers, and network counsel. Those contractors and service providers are permitted to use your Personal Information only for the purpose for which it has been provided and may not disclose it to any other third party except at our express direction and in accordance with this Privacy Policy;
  • To the client on whose behalf we are recovering an account, including placement status, collection results, and remittance detail;
  • To our affiliates and subsidiaries for marketing, advertising, research, or other business purposes;
  • To our investors, partners, or auditors in the course of their review or auditing us;
  • To provide information or services requested, either from us or from our network of recovery, legal, and investigative partners;
  • To our vendors, who may use the information to further improve their database services to us.

If, at any time, you would like to stop receiving promotional emails, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you emails about your account, your portfolio, any services you have requested or received from us, or for other customer service or collection-related purposes.

Cookies and Third-Party Analytics

A cookie is a text file stored on a site visitor’s hard drive to help us improve your access to our Site and identify repeat visitors. Usage of a cookie is in no way linked to any personally identifiable information, though we can associate a cookie with any identifying information that is or has been provided to us while visiting our Site.

We use cookies for the following reasons, including but not limited to:

  • Analytical purposes: analyzing anonymous user traffic to our website and compiling anonymous user traffic data to better understand areas of optimization;
  • Advertising purposes: being able to advertise new AI Collections Group content and services related to your interests;
  • Website experience: remembering any preferences if you are a returning user to our website.

We, or our third-party service providers, use cookies that remain on your computer for a specified period of time or until they are deleted (persistent cookies) and cookies that exist only temporarily during an online session (session cookies). We also use cookies in the restricted client-portal portions of our Site. Most browsers allow users to refuse cookies, but doing so may impede the functionality of some portions of our Site.

Third Parties

We may engage third parties, including without limitation Google Analytics, to track and analyze Site activity on our behalf. We use the data collected by such third parties to help us administer and improve the quality of the Site, analyze usage of the Site, and provide a more enhanced user experience. The use of cookies by our third-party partners is not covered by our Privacy Policy, as we do not have access or control over these cookies. We and some of our third-party vendors and partners use technologies such as cookies, beacons, tags, and scripts in analyzing trends, administering our site, tracking users’ movements around the site, and gathering demographic information about our user base as a whole.

If you wish not to be tracked, turn off JavaScript in your browser. However, please note that without JavaScript turned on, some site features, including our client portal, may not function as designed.

Children’s Privacy

Our Site and services are not designed for or directed to children under the age of 13. We do not knowingly collect or solicit any personal information from children under 13. In accordance with the Children’s Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our records.

Social Media Widgets

Our Site may include Social Media Features and Widgets, such as share buttons or interactive mini-programs. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing them.

Security

AI Collections Group takes reasonable steps to safeguard your Personal Information through physical, electronic, and operational policies and practices. Data can only be read or written through defined service access points, the use of which is password-protected. The physical security of the data is achieved through a combination of network firewalls and servers with secure operating systems, all housed in a secure facility.

Access to the system is controlled. Employees are granted access to Personal Information on a need-to-know basis in order to perform a specific job (for example, client service, account recovery, or remittance). We use encryption in transit (TLS) and at rest to protect your Personal Information. We transfer client portfolio data through SFTP or authenticated API with credentials issued on a need-to-know basis. We perform annual penetration testing, vulnerability scanning, and security awareness training. We will also ensure the proper disposal of your Personal Information, regardless of the source.

GLBA Financial Information

As a service provider to financial institutions, funders, factors, and lenders, we are a recipient of “nonpublic personal information” as defined by the Gramm-Leach-Bliley Act. We maintain administrative, technical, and physical safeguards to protect such information, and we do not disclose it except as permitted by Sections 13, 14, and 15 of the GLBA or otherwise authorized by law or our clients.

User Access

If your personal information changes, or if you no longer want updates or to be contacted for new products or services, you may correct, update, amend, delete, or deactivate your contact information by emailing info@aicollectionsgroup.com or by calling 551-220-0520. We will update your file within 30 calendar days.

Your Rights Regarding a Debt

If you are a consumer or personal guarantor contacted in connection with a debt, you may have the right under the FDCPA and applicable state law to:

  • Dispute the validity of the debt in writing within thirty (30) days of receiving our initial communication;
  • Request verification of the debt or the name and address of the original creditor;
  • Request that we cease telephone contact (your account will remain placed and may proceed through other permitted channels);
  • File a complaint with the Consumer Financial Protection Bureau, the Federal Trade Commission, or your state attorney general.

Data Retention

We will retain your information for as long as your account or the client engagement is active, and thereafter for as long as reasonably useful for internal purposes, to comply with legal or regulatory obligations, resolve disputes, and enforce agreements. Account files, call recordings, and written communications related to debt collection activity are generally retained for the longer of the statute of limitations applicable to the obligation or the retention period required by our clients’ instructions and applicable law.

Information Posted to Our Site

We may, from time to time, allow users to post information to our Site, such as comments or testimonials. Any information that you post to our Site becomes public information and may be viewable by other users, as well as visitors to our Site (this is not true of uploaded documents submitted through our client portal or secure file transfer). Your posting of any content to our Site is subject to our Terms of Use.

Third-Party Links

At times, our Site may contain links to other, third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy but, instead, is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

International Users

The Site is hosted in the United States. If you are accessing the Site from outside the United States, by providing your information to the Site, you are consenting to and authorizing the transfer of your information to the United States for storage, use, processing, maintenance, and onward transfer of such information to other entities regardless of their location in accordance with this Privacy Policy and our Terms of Use. You are also consenting to the application of United States law in all matters concerning the Site.

Session Time-Outs

We employ session time-outs to protect your account. You will be logged out of the Site and client portal automatically after a specified period of inactivity. This time-out feature reduces the risk of others being able to access your account if you leave your device unattended.

What You Can Do to Protect Your Personal Information

In addition to our own efforts, you can take several precautions to protect the security of your devices and Personal Information. For instance, you should create and use a complex password using numbers, a combination of small and capital letters, and special characters. Avoid using information that others can easily learn about you, such as a family member’s name or birthday. We also recommend that you change your password frequently and never share it with anyone or leave it written down in an unsecured area.

Install and regularly update antivirus and firewall software to protect your device from external attacks by malicious users. If you use a device that can be accessed in a public area (e.g., library, coffee shop), we recommend that you take special precautions to protect the security of your account and Personal Information. When you are finished visiting our Site or client portal, you should log out completely, close the browser window, and clear the browser’s cache files.

You should also be aware of fraudulent attempts to gain access to your account information known as “phishing.” Phishing is a tactic used by scammers to lure people to a phony website through the use of a genuine-looking email purporting to be from a legitimate company. AI Collections Group will never ask you for your login information in the context of any email. In general, you can protect yourself against phishing by never providing login or Personal Information via an email. You should always ensure the AI Collections Group URL that you are provided begins with: https://www.aicollectionsgroup.com.

California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with additional rights regarding our use of your personal information, including the right to know the categories and specific pieces of personal information we have collected about you, the right to request deletion, the right to correct inaccurate information, and the right to limit the use of sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising. To exercise these rights, contact us at the address below. We will verify your identity before fulfilling a request.

Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights to access, correct, delete, or port personal information, and to opt out of targeted advertising, sale, or certain profiling. To exercise any such right, contact us at the address below.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will post a revised policy on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

You may use the following information to contact us with any questions or concerns about this Privacy Policy:

AI Collections Group, LLC
Email: info@aicollectionsgroup.com
Phone: 551-220-0520